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Open today 08:30-18:00

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Delivery & Returns

Delivery

All orders received before 4pm will be despatched the same day Monday to Friday. Orders received on Friday will be shipped for delivery Monday.

All orders up to 15kg will be shipped by the Royal Mail or Whistl and orders over will be shipped via DPD or a designated pallet carrier.

We use The Royal Mail, DPD and Whistl or you could simply Click and Collect. We will choose the best service dependent on our experience of delivering to your location or on the terms of your account.

Whistl and DPD are all tracked shipments.

We are always looking for better ways of getting our products to you.

If you would like further information or you would like to offer us better carriage options then please contact us via harry@homespares.co.uk


Returns Policy

When you can return an item

We hope you love what you buy from Homespares and you have no problems with your purchase. However, sometimes things do go wrong or if you do change your mind then this is our returns policy.

You have 30 days to return something.

Special Order Products

Unfortunately, because an item(s) has been specially ordered in for you, other than for damaged or faulty products we will not accept for return any item under any circumstances.


Who pays for return postage costs

If the item was not as described, doesn’t work or damaged then we will pay the return purchase costs. We will provide a return postage address and additional return postage information to you.

If you change your mind about a purchase and want to return it, then you're responsible for return postage charges and making sure that we actually receive it. We cannot be held responsible for returns we don’t receive.

How to return an item

Contact us via returns@homespares.co.uk or telephone us on 01204 567131 to let us
us know your name, what you would like to return, a reason for returning and the invoice number for the item(s) you would like to return.

If the item is a Part, we also need the manufacturer, model number and serial number of your appliance.

We will issue you with a returns number.

Guidelines for how to return an unwanted item

Item(s) must be returned in the same condition in which they were received.

Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received. All items must be intact

Item(s) should be returned with original unopened product packaging: boxes, UPCs, bags or any items used to wrap and protect the item

Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items.

Items must have original tags, labels, and/or any accompanying materials that were originally included.

Parts & accessories that have been installed will not be eligible for return in any circumstances.

You will be liable for loss in value of the item if it's returned in a different condition, or if the item is not packaged securely to prevent damage in shipment.

In the event that an item is not returned to Homespares in the same condition we will deduct the amount of loss and give you a partial refund.

Where shipping is included in the original cost of the item, a deduction of £2.50 will also be deducted from the refund.

Any further questions?

If you're unsure of anything please contact us via returns@homespares.co.uk or telephone us on 01204 567131 Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5pm.
We are closed Saturday, Sunday and Bank Holidays.