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Open today 08:30-18:00

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Frequently Asked Questions

Just ask Harry!

General Questions

I'd like to open a Trade Account with Homespares?

There are many benefits for you opening up a trade account, especially if you use a lot of product. Please email harry@homespares.co.uk with your Name, Business Name, Telephone Number, Email Address, Nature of Business and current annual spend on spare parts and consumables and we will get in touch with you as soon as we can.

I can't find what I'm looking for?

Just email harry@homespares.co.uk with your Name, Telephone Number, Email Address, Type of Product, Manufacturer, Model number and serial number (if you have it) along with the nature of your problem and we will see if we can give you the right answer. Harry has a lot of experience in keeping appliances working.

What time can I place my order for next day delivery?
Orders placed up to 4pm will be despatched for next day delivery. However, please send us your main order early so we can get it processed. If everybody held their order until 4pm until placing it then last orders would have to be brought forwards.

How long will it take for my special order to arrive?
Dependent on which manufacturer, current ‘in stock’ lead times are

Manufacturers such as Whirlpool, whose brands include Ariston, Cannon, Creda, Hotpoint, Indesit, Kitchen Aid and Whirlpool or Electrolux whose brands include Aeg, Electrolux and Zanussi or Hoover whose brands include Baumatic, Candy, Hoover and Rosieres  usually take  2-3 days so you may need to allow up to 7 days for delivery as long as the spare part  is in stock.

Manufacturers such as Beko have limited stocks in the UK so if the part is in stock then lead time is usually 7 days. If the part has to come from Turkey then please allow 6 weeks.

ALL SPECIAL ORDER PARTS ONCE ORDERED ARE STRICTLY NON RETURNABLE UNLESS THE ITEM IS DAMAGED OR FAULTY WITHIN TIMESCALES.

Can I work for Homespares?
Absolutely, we are always looking for talent. Please send your CV to harry@homespares or have a look at our vacancies page.

I’m an internet reseller. Will you drop ship for me?
We are happy to discuss this with all our customers, however, this has to be on a volume basis due to the need to meet your customers approvals and expectations. Your customers happiness is equally important to our customers happiness. If we do it – we want to do it right. We can provide a full solution for you.

Why have you sent me a different part?
There are many parts that are universal and are suitable for many different manufacturers. We always want you our customer to get best value. If we can save you money on a part that is of equal status then we will.

Appliance Related Questions

My appliance has just stopped working?
Have you checked the fuse in the plug?

Cooker Questions

My cooker keeps tripping out the electric?
Has the bulb gone? Does the element work? Is there something wrong with the switch?

Vacuum Cleaner Questions

My vacuum cleaner has stopped sucking?
Have you checked for blockages in the hose and pipes of the vacuum cleaner? Are your filters clogged of dust? Is the vacuum cleaner paper dust bag full?